Frequently Asked Questions

Sign up, pick your salon’s name and web address, and you’re on a 14-day free trial straight away. Add your services, stylists and opening hours, pick a theme from the library, and share your booking link — most salons are live within an hour.

No. The dashboard is built for salon owners, not developers — everything is point-and-click, from adding services to picking colours.

Yes — explore our live demo salon site with real seeded services and stylists, no account needed. Its photos and stylist bios were added in under 10 minutes from the admin dashboard, if you want a sense of how quickly you could make one your own.

Just your salon’s name, a web address you’d like (e.g. yoursalon.salondo.co.uk), and a card for billing — you won’t be charged until your 14-day trial ends.

£19.99/month, flat — unlimited bookings, unlimited stylists and services, and every feature included. No tiers, no per-staff fees, no feature-gating.

No. 0% commission, ever — on any booking, new client or returning. See how that compares to other platforms on our comparison page.

No setup fees. The only cost is your monthly subscription — plus your own Stripe account's standard processing fees if you choose to take deposits, which go straight to you, not us.

Yes. It's a monthly rolling plan — cancel any time from your billing page in the dashboard. Cancelling stops future billing, though the current billing period isn't refunded.

Your site comes down once your subscription ends. You can request an export of your data beforehand by contacting us.

No — unlimited stylists and services are included at every salon's flat £19.99/month, from day one.

Yes — a full, themed booking site of your own, not just a widget you embed elsewhere, at yoursalon.salondo.co.uk.

Not yet, self-serve — every salon currently gets a salondo.co.uk subdomain. Custom domain support is on our roadmap; get in touch if that’s a dealbreaker and we’ll let you know when it lands.

Yes, any time — browse the theme library (26+ professionally designed presets across categories like Luxury, Coastal, Retro and Pastel) or fine-tune every colour yourself, from your dashboard.

Yes — every SalonDo site is fully responsive, for you and for your clients booking on their phones.

Yes — upload your own hero image, gallery photos and signature-service photos directly from the dashboard.

They pick a service, a stylist and a time slot themselves on your site — no phone calls or back-and-forth DMs required.

Yes, a free account — this lets them see their booking history and manage upcoming appointments from their side too.

Yes — a side-by-side day view across your whole team, so you can spot a free slot at a glance rather than checking each stylist one at a time.

Yes — every client gets an automatic email reminder the day before their appointment, included at no extra cost.

Not yet — reminders are currently sent by email only.

Yes, from their account — and you'll always see the up-to-date picture in your bookings dashboard.

Yes — connect your own Stripe account and take a deposit at checkout, either a flat amount or a percentage of the service price.

No. Deposits go straight into your own Stripe account — we never touch your money, and we don't add any fee on top of Stripe's own processing rate.

Deposits are entirely optional — leave them switched off and clients book without paying anything upfront.

If you’re on Slick, yes — free migration is included, and we can pull your existing services and stylists across so there’s no manual re-entry. Migration from Vagaro, Treatwell and other platforms is on our roadmap — see our comparison with other platforms for more detail.

Yes — contact us and we'll provide an export of your data before it's deleted from our systems.

Your data is handled by well-established providers — Supabase, Stripe, Resend and Vercel — and UK GDPR rights apply throughout. Full detail is in our Privacy Policy.

No — never. We don't sell personal data, and we don't use your clients' booking data for our own marketing.

Not self-serve yet — each salon currently has a single owner login. Get in touch if you need more than one login and we’ll help.

Right now, one SalonDo account covers one location. Contact us if you have more than one site and we’ll help you get each one set up.

Email us any time via our Contact page — whether you’re still deciding, mid-migration, or already a customer.